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Hospitality Expert

2 months ago

Charlotte, North Carolina, United States Marriott Full time
Job Summary

We are seeking a skilled and enthusiastic Guest Experience Expert to join our team at The Westin Charlotte. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds the expectations of our valued customers.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share information about the local area to enhance the guest experience.
  • Take a hands-on approach to work, moving around the hotel and interacting with guests to provide personalized service.
  • Ensure that all interactions with guests are friendly, courteous, and respectful.
  • Collaborate with other hotel staff to ensure seamless service delivery and exceed guest expectations.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 10 pounds and stand for extended periods.
About Marriott

Marriott International is a global hospitality company with a commitment to diversity, equity, and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from qualified candidates.