Senior Program Manager

6 days ago

Austin, Texas, United States Amazon Full time
About the Role

We are seeking an experienced Senior Program Manager to join our Device, Digital & Alexa Support (D2AS) Team at Amazon. As a key member of the D2AS Program Management team, you will be responsible for driving high-visibility programs that directly impact the customer experience globally.

Key Responsibilities
  • Scope and deliver complex, business-critical programs end-to-end, driving and shaping the overall program's strategy and roadmap.
  • Define business and systems requirements, working with internal and external customers.
  • Define and execute the project plan from design to release, securing resources and managing implementation.
  • Clearly communicate goals, roles, responsibilities, and desired outcomes.
  • Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
  • Support partner teams to refine processes and increase efficiency in line with program objectives.
  • Make appropriate trade-offs to optimize time-to-market in consultation with stakeholders.
  • Manage multiple internal and external, cross-functional and remote stakeholders.
  • Develop change processes associated with program rollout and ongoing support.
  • Track delivery against program objectives and implement proposals to improve program services and efficiencies.
  • Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.
  • Ideate and drive strategic improvements across the broader D2AS team.
A Day in the Life

You will analyze the customer experience of Kindle Digital Content, gathering and measuring customer feedback. Your role involves preparing new features for launch and collaborating with product and business teams to enhance the reading and overall product experience. You will contribute to new product development, designing experiences that maximize the value of new features for customers. With visibility to senior leadership, you will advocate for the customer's perspective, ensuring their needs are prioritized in key product and business decisions.

What We Offer

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
About the Team

We at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.

Basic Qualifications
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Bachelor's degree
Preferred Qualifications
  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

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