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Patient Services Coordinator
2 months ago
Position Level
Entry Level
Location
Central - San Antonio, TX
Compensation
$14.00 Hourly
Travel Requirements
Between Clinic Locations
Work Schedule
Day Shift
About Us:
TSAOG Orthopaedics and Spine is a prominent multi-specialty physician group established in 1947. We are committed to community engagement through our Light Charity program. Our culture emphasizes laughter, family values, and a balanced work ethic. We prioritize Respect, Communication, Accountability, Dependability, and Compassion, fostering an environment of teamwork and integrity. If these values resonate with you, this is the right place for your career.
Position Summary:
We are seeking a motivated and enthusiastic Reception Specialist to become an integral part of our healthcare team. The ideal candidate will be dedicated to providing exceptional care to our orthopaedic patients while supporting our clinical staff. This role requires a detail-oriented individual who is compassionate and committed to enhancing the patient experience.
Key Responsibilities:
Duties include, but are not limited to:
- Welcoming patients in a courteous and efficient manner, providing necessary instructions and notifying relevant departments of patient arrivals.
- Communicating estimated wait times to patients.
- Updating patient records, including insurance information and obtaining necessary signatures.
- Administering required forms and ensuring completion, including privacy and financial policies.
- Collecting co-payments and outstanding balances while utilizing eligibility reports.
- Directing patients to Financial Counselors for payment arrangements and detailed benefit explanations.
- Answering phone calls professionally and addressing customer inquiries promptly.
- Scheduling follow-up appointments and managing referral requests.
- Entering charges into the electronic system.
- Preparing new patient charts for upcoming clinics.
- Reconciling daily collections with payment summaries and preparing deposit slips.
- Managing incoming deliveries and ensuring proper documentation.
- Maintaining regular and predictable attendance.
- Engaging with patients to ensure their comfort and safety.
- High School Diploma or equivalent required.
- Minimum one year of experience in a clinical or customer service role.
- Exceptional customer service skills; familiarity with insurance processes is advantageous.
- Proficient in computer use, including MS Office and general office equipment.
- Able to multitask and thrive in a fast-paced environment while demonstrating teamwork.
- Physical requirements include prolonged sitting, stretching, and some bending, with adequate manual dexterity and coordination.
