Implementation Communications Specialist

1 week ago

Smithfield, Rhode Island, United States Fidelity TalentSource LLC Full time
Job Title: Implementation Communications Consultant

Fidelity TalentSource LLC is seeking a skilled Implementation Communications Consultant to join our team. As an Implementation Communications Consultant, you will play a critical role in building and executing a participant communications strategy during plan transitions. Your primary focus will be on corporate actions with existing Fidelity clients.

Key Responsibilities:
  • Develop and implement a communication and education strategy for clients, identifying key priorities and needs.
  • Highlight Fidelity's customization abilities and incorporate them into the strategy, while positioning Fidelity's standard processes.
  • Review project requirements and estimate client costs, creating a communications project plan or timeline, securing communication requirements, and providing status updates throughout the project.
  • Acquire client, plan, and project information from clients, internal partners, and prior record-keepers to develop communications.
  • Draft communications, employee meeting presentations, and other informational components, ensuring cost efficiencies.
  • Review communications with Fidelity legal/compliance, internal service teams, and clients.
  • Coordinate production, setup, and delivery of communications.
  • Hold communication collaborators accountable for delivery dates and document completion dates.
Requirements:
  • Experience in employee benefits communication and/or financial services is preferred.
  • At least 2 years' communications consulting experience is preferred.
  • Confirmed project management experience is required.
  • Confirmed understanding of communication processes from writing and editing through distribution across print and email is required.
  • Ability to write and/or edit readable, user-friendly copy and integrate graphics to improve message is required.
  • Ability to think critically and make decisions independently is required.
  • Knowledge of the communications and financial industry standards is required.
  • Consultative selling skills and experience are required.
  • Strong client servicing skills are required.
About Fidelity TalentSource LLC:

Fidelity TalentSource LLC is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource.

We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit

Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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