Housekeeping Department Manager

1 week ago


Allentown, Pennsylvania, United States Homewood Suites Allentown West Foge Full time
Job Summary

The Housekeeping Manager is responsible for overseeing the efficient operation of the Housekeeping Department at Homewood Suites Allentown West Fogelsville. This role involves supervising the entire Housekeeping Department, including rooms, front and back of house, public areas, and laundry. The successful candidate will be expected to work closely with the General Manager and other departments to ensure seamless hotel operations.

Responsibilities
  • Leadership and Supervision: Supervise and direct the work of Housekeeping and Laundry personnel, ensuring that all tasks are completed to the highest standards.
  • Room Inspections: Conduct daily room inspections to ensure that all rooms meet the hotel's high standards of cleanliness and quality.
  • Staff Management: Manage and motivate Housekeeping staff to achieve exceptional results, including conducting performance appraisals and providing coaching and training as needed.
  • Inventory and Supplies: Maintain accurate inventory levels and order supplies as needed to ensure that the Housekeeping Department has the necessary resources to operate efficiently.
  • Guest Services: Ensure that all guest requests are met promptly and efficiently, and that all guest complaints are resolved in a timely and professional manner.
  • Communication: Communicate effectively with all departments, including Front Desk, Engineering, and Maintenance, to ensure seamless hotel operations.
  • Quality Control: Conduct regular quality control checks to ensure that all Housekeeping and Laundry services meet the hotel's high standards.
Requirements
  • Experience: At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience.
  • Supervisory Experience: Supervisory experience required.
  • Skills: Proficient in Windows operating systems, Company-approved spreadsheets, and word processing. Must have a valid driver's license for the applicable state.
Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.



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