Customer Solutions Manager

2 weeks ago

Saint Joseph, Missouri, United States Altec Industries, Inc. Full time
Job Title: Customer Solutions Manager

Altec Industries, Inc. is seeking a highly skilled Customer Solutions Manager to join our team. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Supervise the daily activities of our Customer Solution Team to ensure that volume, cost, and quality standards are achieved.
  • Prepare and update communication and training for compliance requirements.
  • Assess potential risks and develop mitigation strategies.
  • Ensure the business remains in compliance with applicable laws, regulations, and industry standards.
  • Recommend or manage the staffing process, such as scheduling and hiring to ensure levels are sufficient.
  • Hold associates accountable for work quality, performance, and manage through developing and communicating excellent standards of service.
  • Monitor and recommend staffing levels to manager, interview and assess candidates.
  • Receive, answer, distribute, and organize customer inquiries.
  • Create and Manage teams Objective and Key Results (OKR's).
  • Assist and makes recommendations concerning Associate Career development.
  • Address and resolve complaints to ensure customer satisfaction.
  • Directs the compliance of staff with administrative policies and procedures.
  • Establishes and maintains positive customer relationships.
  • Leads team in the promotion of all aspects of JJ Kane with new and existing customers and proactively develops JJ Kane opportunities.
  • Supports and establishes effective workflow processes and systems to ensure continued improvement, growth, and customer satisfaction within the organization.
Requirements:
  • Bachelor's Degree required.
  • Minimum five years related experience.
  • Ability to manage direct reports in multi-state areas.
  • Process development and optimization experience preferred.
  • Current valid driver's license.
  • PC skills using spreadsheets, word processing, and other office management applications required.
  • Mechanical aptitude, product or industry knowledge required.
  • Excellent written and verbal communication skills.
Altec Values:
  • Customer First
  • Enjoyment of Work
  • Family
  • Financial Stability
  • Integrity
  • People are our Greatest Strength
  • Quality
  • Spiritual Development
  • Teamwork
Benefits:
  • Medical, Dental, and Prescription Drug Program
  • Retirement 401(k) Program
  • Vacation and Holidays
  • Flexible Spending Accounts
  • Tuition Assistance Program
  • Employee Assistance and Mental Health/Substance Abuse Program
  • Life Insurance, Accidental Death and Dismemberment Insurance

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