Veterinary Technical Solutions Specialist

2 weeks ago


Saint Joseph, Missouri, United States Cynet Systems Full time
Job Summary

We are seeking a highly skilled Veterinary Technical Solutions Specialist to join our team at Cynet Systems. As a key member of our customer support team, you will be responsible for providing technical expertise and support to veterinarians, veterinary technicians, and other stakeholders.

Key Responsibilities
  • Respond to product inquiries, complaints, and suspected adverse events in a timely and compliant manner.
  • Provide technical support and information on product use, extra-label use, literature requests, and adverse events.
  • Maintain a high level of technical and clinical expertise related to products.
  • Document all communications within the Validated Database (PVWorks) in accordance with SOPs and compliance requirements.
  • Support external and internal sales representatives as needed.
  • Research pertinent topics and prepare reports as requested by the Manager.
Requirements
  • Associate Degree or higher in Life Sciences or Veterinary Technician.
  • Minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician).
  • Strong customer service background and commitment to excellence.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and under pressure.
Preferred Qualifications
  • Animal Health or related industry and regulatory experience.
  • Knowledge of Pharmaceutical Life Cycle Process and Reg Requirement & Compliance.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for animal health, we encourage you to apply for this exciting opportunity.



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