Veterinary Technical Solutions Specialist

4 days ago


Saint Joseph, Missouri, United States JobRialto Full time
Job Summary

We are seeking a highly skilled Veterinary Technical Solutions Specialist to join our team at JobRialto. This role will be responsible for providing technical support and expertise to our clients in the animal health industry.

Key Responsibilities
  • Provide timely and accurate responses to product inquiries, complaints, and suspected adverse events
  • Communicate with clients, including veterinarians, veterinary technicians, and pet owners, to provide information and support on product use, extra-label use, and literature requests
  • Maintain a high level of technical and clinical expertise related to our products
  • Document all communications within our validated database and assess and implement appropriate responses and procedures
  • Support external and internal sales representatives as needed by providing technical support and attending veterinary conferences
  • Research pertinent topics and prepare reports as requested by the Manager
  • Participate in call analysis and report trends or issues involving product usage
Requirements
  • Associate Degree or higher in Life Sciences or Veterinary Technician, and a minimum of 3 years experience working in a veterinary clinic
  • Registered veterinary technician certification
  • Strong customer service background and commitment to excellence
  • Ability to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling compliance requirements
  • Excellent computer skills, including Microsoft Office Suite
  • Excellent oral and written communication skills and ability to operate effectively in a team environment
What We Offer

JobRialto offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.



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