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Customer Service Representative

4 weeks ago

Des Moines, Iowa, United States Infosys Limited Digital Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Infosys Limited Digital. As a Process Specialist - Customer Experience, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties.

Key Responsibilities:

  • Provide exceptional customer service through timely and accurate responses to inquiries
  • Maintain a positive and professional demeanor in a fast-paced call center environment
  • Meet or exceed quality and efficiency goals
  • Document client life and annuity contracts with timely notes and current information
  • Navigate multiple computer systems and applications to find information

Requirements:

  • Previous life and annuity death claims experience
  • Ability and willingness to learn multiple financial concepts and systems
  • Sensitivity to service and quality
  • Strong communication and problem-solving skills

About Us:

Infosys Limited Digital is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.