Accounts Payable Dispute Resolution Lead, Payment Disputes
4 weeks ago
Amazon Transportation Services is a pioneering force in the transportation network, building a platform and capability to ensure the success of our carrier partners and the timely delivery of freight to our customers. To achieve this goal, we are continually innovating and striving to provide best-in-class service levels.
We are seeking an experienced Accounts Payable Dispute Resolution Lead to join our team. The successful candidate will work as part of a team responsible for mediating payment disputes and resolving payment-related problems for our growing carrier partner base. Key responsibilities include managing case and email escalations, developing and implementing standard operating procedures, conducting daily audits, and collaborating with internal and external partners.
The ideal candidate will have a strong desire to work in a creative, growing, and fast-paced environment. This role requires problem-solving, basic mathematics, communication, and customer service skills, as well as the ability to work independently in an often ambiguous work environment. Passion and drive for customers are essential.
Key Responsibilities:
- Manage case and email escalations that require further deep diving or unique procedural and policy handling.
- Develop and implement standard operating procedures and standard work management.
- Conduct daily audits and appeals management for dispute cases.
- Develop and implement a departmental continuous training plan for Dispute Specialists.
- Collaborate directly with Amazon Transportation carriers and cross-functional departments.
- Support ad-hoc requests as needed.
- Help the team with other payment-related initiatives.
Basic Qualifications:
- High school or equivalent diploma.
- Knowledge of Excel at an intermediate level.
- Experience managing large data sets and utilizing them to drive performance and process improvements.
Preferred Qualifications:
- Bachelor's degree.
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience.
- 1+ years of management experience.
- Experience with SQL.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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