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Resort Operations Manager

2 months ago

Bend, Oregon, United States Tetherow Resort Full time

Tetherow Resort is seeking a dedicated Hotel Manager

Why Choose Tetherow?

Recognized in the 2023 Condé Nast Readers Choice Awards as a premier destination in the Pacific Northwest, Tetherow is committed to fostering a remarkable environment enriched with benefits and opportunities for personal and professional growth. Our mission is to energize and inspire both our guests and team members to explore, engage, and connect, while delivering exceptional experiences. We value our team members as essential contributors to our success and work collaboratively to create memorable moments.

Your Profile

  • Proven experience in overseeing hospitality or resort front office operations, with a track record of effective team management and leadership.
  • Exceptional leadership, interpersonal, and relationship-building skills, enabling effective collaboration with diverse teams.
  • A genuine passion for delivering outstanding guest experiences.
  • Excellent communication and organizational skills, with a keen attention to detail and follow-through.
  • Strong proficiency in computer applications, including Property Management Systems (PMS) or Hotel Operating Systems (HOS).
  • Ability to thrive under pressure, maintain confidentiality, and resolve conflicts effectively.
  • Professional appearance and a friendly demeanor.
  • Self-motivated with the capability to work independently and collaboratively in a team-oriented environment.
  • Analytical mindset with solid business acumen.
  • Energetic and inspiring, with a positive attitude towards work.
  • Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays as needed.

Your Responsibilities

  • Oversee the daily operations of the Front Office, Guest Services, and Reservations teams.
  • Ensure effective scheduling and support for all Front Office personnel to meet the needs of the resort and its guests.
  • Maintain high service standards to ensure consistent excellence and guest satisfaction.
  • Manage departmental budgets, focusing on revenue generation, expense control, and labor management for Guest Services.
  • Provide ongoing guidance and direction to team members, fostering productivity and quality outcomes.
  • Offer constructive feedback and growth opportunities to team members regularly.
  • Handle guest reviews with professionalism and address hotel-related challenges with courtesy.
  • Utilize PMS and other departmental systems efficiently, ensuring proper reservation input and room availability.
  • Facilitate the career development and training of team members while managing recruitment and retention initiatives.

Additional Benefits

  • Comprehensive medical, dental, and vision insurance for eligible employees.
  • 401(k) plan with company matching.
  • Paid time off.
  • Golf privileges.
  • Discounts at Tetherow Restaurants & Golf Shop.
  • Affordable employee meals.
  • Employee referral bonuses.
  • Work in a stunning setting in Central Oregon.

Compensation details: Competitive yearly salary.