Financial Counselor

1 month ago


Akron, Ohio, United States Pinnacle Fertility Full time
Job Title: Financial Counselor

Pinnacle Fertility is a leading fertility care platform that supports high-performing fertility clinics nationwide. As a Financial Counselor, you will play a vital role in ensuring patients receive comprehensive fertility treatment services and a high-touch experience on their path to parenthood.

Responsibilities:
  • Maintain patient accounts by updating personal, financial, and insurance details.
  • Obtain and enter referrals, authorizations, and predeterminations.
  • Verify benefits/eligibility and determine procedure deposits.
  • Review financial history, collect balances, and escalate unresolved issues.
  • Submit daily charge entries for processing.
  • Obtain waivers for patients without proper benefits or authorization.
  • Review loan programs with patients lacking insurance benefits.
  • Serve as a liaison to resolve billing issues with the billing team.
  • Collaborate with the clinical team to communicate accurate financial obligations.
  • Support front desk and reception as needed.
Requirements:
  • High school diploma or equivalent required; experience in a medical office preferred.
  • Strong communication, organizational, and multitasking skills.
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Basic knowledge of insurance, medical billing & collections preferred.
  • Knowledge or interest in women's health and/or infertility is a plus.
Compensation and Benefits:

The compensation range for this position is between $21.00 per hour. Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity and Inclusivity:

At Pinnacle Fertility, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. We are an equal-opportunity employer and are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients but also to advance innovation and opportunity within our field.


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