Customer Service Associate

1 week ago


Ocean Springs, Mississippi, United States Staff My Agency Full time
Customer Service Representative

Staff My Agency, a State Farm independent contractor agent, is seeking a talented and caring professional to join our team as a Customer Service Representative. This role is focused on delivering exceptional customer service and enhancing the overall State Farm Insurance customer experience.

Key Responsibilities:
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
What We Offer:
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within our office
Requirements:
  • Customer Service experience preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)


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