Optical Customer Service Representative

2 days ago


Ocean Springs, Mississippi, United States Superior Optical, Inc. Full time
Job Title: Optical Customer Service Representative

Superior Optical, Inc. is seeking a highly skilled and customer-focused Optical Customer Service Representative to join our team in Ocean Springs, MS.

Job Summary:

We are looking for a positive and professional individual to provide exceptional customer service and support to our customers. As an Optical Customer Service Representative, you will be responsible for delivering a best-in-class customer experience, resolving issues related to job orders, and communicating with customers in-person, via phone, or via email.

Key Responsibilities:
  • Provide excellent customer service and support to customers in-person, via phone, or via email.
  • Resolve issues related to job orders, including tracking and expediting jobs within the production facility.
  • Communicate with customers to provide detailed explanations and recommendations of services or eyeglasses.
  • Process orders, calculate charges, and process payments as needed.
  • Update customer service databases and utilize available technology to update order statuses promptly and accurately.
Requirements:
  • Optical experience is required.
  • Excellent attention to detail, particularly for interpreting prescriptions and checking lenses.
  • Strong communication skills and the ability to explain technical information clearly to customers.
  • Familiarity with optical products and tools.
  • The ability to work effectively as part of a team.
  • Excellent customer service skills, professionalism, and compassion for others.
  • Strong computer skills.
  • Reliable transportation to and from work.
  • Ability to speak and read English.
  • Ability to work a flexible schedule if needed.
Benefits:
  • Health, Dental, Short-Term Disability, and Life Insurance.
  • 401K.
  • Paid Personal Time.
  • Paid Vacation.
  • 11 paid holidays off.

Drug Screen and Background Check required. Please attach resume. No phone calls please. Veterans encouraged to apply.



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