Optical Customer Service Representative
2 days ago
Superior Optical, Inc. is seeking a highly skilled and customer-focused Optical Customer Service Representative to join our team in Ocean Springs, MS.
Job Summary:We are looking for a positive and professional individual to provide exceptional customer service and support to our customers. As an Optical Customer Service Representative, you will be responsible for delivering a best-in-class customer experience, resolving issues related to job orders, and communicating with customers in-person, via phone, or via email.
Key Responsibilities:- Provide excellent customer service and support to customers in-person, via phone, or via email.
- Resolve issues related to job orders, including tracking and expediting jobs within the production facility.
- Communicate with customers to provide detailed explanations and recommendations of services or eyeglasses.
- Process orders, calculate charges, and process payments as needed.
- Update customer service databases and utilize available technology to update order statuses promptly and accurately.
- Optical experience is required.
- Excellent attention to detail, particularly for interpreting prescriptions and checking lenses.
- Strong communication skills and the ability to explain technical information clearly to customers.
- Familiarity with optical products and tools.
- The ability to work effectively as part of a team.
- Excellent customer service skills, professionalism, and compassion for others.
- Strong computer skills.
- Reliable transportation to and from work.
- Ability to speak and read English.
- Ability to work a flexible schedule if needed.
- Health, Dental, Short-Term Disability, and Life Insurance.
- 401K.
- Paid Personal Time.
- Paid Vacation.
- 11 paid holidays off.
Drug Screen and Background Check required. Please attach resume. No phone calls please. Veterans encouraged to apply.
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