Customer Service Representative

18 hours ago


Ocean Springs, Mississippi, United States Jon Barry - State Farm Agency Full time
Job Description

State Farm Agency, located in Ocean Springs, MS, is seeking a talented and caring professional to fill the role of Customer Service Representative. This position focuses on delivering exceptional customer service for a well-established State Farm Agent.

The ideal candidate will possess excellent communication skills, be self-motivated, and detail-oriented. They will work to inspire customer loyalty and enhance the overall State Farm Insurance customer experience.

Responsibilities include:

  • Answering phones and greeting clients
  • Establishing customer relationships and following up as needed
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Using a customer-focused, needs-based review process to educate customers about insurance options

Benefits include:

  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within the office

Requirements:

  • Customer Service experience preferred
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to customers
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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