Product Manager

7 hours ago

Eagan, Minnesota, United States Blue Cross Blue Shield of Minnesota Full time
About Blue Cross Blue Shield of Minnesota

We're a leading health care brand with 2.5 million members, committed to reinventing health care to improve health for our members and the community. Our mission is to deliver exceptional customer experiences through innovative products and services.

Job Summary

We're seeking a Product Manager - Customer Experience to own features within the Navigation Portfolio. This role will be responsible for leading the development and delivery of new features, prioritizing the product roadmap, and collaborating with cross-functional teams to define product requirements and ensure successful implementation.

Key Responsibilities
  • Lead the development and delivery of new features, prioritizing the product roadmap
  • Collaborate with cross-functional teams to define product requirements and ensure successful implementation
  • Collaborate with key individuals from different areas of the company to improve the onboarding experience for new customers
  • Work closely with technology teams to stand up new APIs and support innovative features
  • Apply your technical expertise to effectively communicate with both technical and business team members
  • Act as the voice of the customer and evaluate existing products and competitor and industry data to improve existing market/product lines and make recommendations on new opportunities
  • Ensure updates, presentations, communications, and implementation of all phases of product development are being delivered to the correct stakeholders
  • Reviews, analyzes, and makes recommendations on actions for existing products
  • Defines business requirements and works with Technology partners to build and deliver
  • Investigates market opportunities and effect on market for existing and new products
  • Determines customer needs and preferences through research and analysis of industry technology, current processes, and other methods
  • Responsible for supporting the Product Lifecycle Management process to monitor product performance (clinical, financial, and operational) across all markets, as well as a competitive analysis research for benefits, market and regional data and trends
  • Supports the development of short- and long-term strategic product promotions in support of market, sales, and profitability objectives
  • Actively looks for opportunities to create product innovation
  • Accountable for highlighting strategic capabilities for Product/Business line and tracking current state vs future vision for the capability (Leading, Above Market, Market, Below Market & Missing)
  • Provide input into funding needs to create, support or accelerate Market/Product line strategic growth or cost control outcomes
Requirements
  • 3+ years of Product Management and/or Product Ownership experience
  • Aptitude for independent strategic thinking as well as the ability to identify, leverage, and execute best practices while demonstrating a continuously innovative mindset
  • Critical strategic thinker / problem solver willing to take initiative with minimal direction
  • Exceptional communication skills (verbal and written) and executive presence
  • Proven technical product development ability
  • Strong written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties
  • Exceptional leadership skills
  • Proven experience as a Product Manager or similar role
  • Strong organizational and communication skills
  • Strong technical skills and ability to collaborate effectively with technical scrum teams
Nice to Have
  • Technical Product Management experience, ideally with API development
  • Experience with API requirements definition and Agile methodologies
  • Go to market experience
  • Strong communication abilities
  • Experience leading scrum teams

We're an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

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