Member Services Representative
2 weeks ago
PURE Insurance is seeking a highly skilled and empathetic Member Services Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, providing support for billing inquiries, policy changes, and renewal inquiries, and ensuring a seamless experience for our customers.
Responsibilities- Respond to member inquiries via phone, email, text, and live chat, providing timely and accurate support
- Provide support for billing inquiries, policy changes, and renewal inquiries, ensuring a seamless experience for our customers
- Work collaboratively with the leadership team to resolve complex issues and provide exceptional service to our members
PURE Insurance offers a comprehensive benefits package, including flexible PTO, student loan debt repayment, tuition reimbursement, and a Headspace membership. We also offer a competitive starting salary of $50,000, with opportunities for overtime and a monthly $500 Exceptional Performance bonus.
Requirements- High school diploma or equivalent required; degree in a related field preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a strong work ethic and a commitment to excellence, we encourage you to apply.
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