Member Services Representative

2 weeks ago


Scottsdale, Arizona, United States PURE Insurance Full time
About the Role

PURE Insurance is seeking a highly skilled and empathetic Member Services Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, providing support for billing inquiries, policy changes, and renewal inquiries, and ensuring a seamless experience for our customers.

Responsibilities
  • Respond to member inquiries via phone, email, text, and live chat, providing timely and accurate support
  • Provide support for billing inquiries, policy changes, and renewal inquiries, ensuring a seamless experience for our customers
  • Work collaboratively with the leadership team to resolve complex issues and provide exceptional service to our members
What We Offer

PURE Insurance offers a comprehensive benefits package, including flexible PTO, student loan debt repayment, tuition reimbursement, and a Headspace membership. We also offer a competitive starting salary of $50,000, with opportunities for overtime and a monthly $500 Exceptional Performance bonus.

Requirements
  • High school diploma or equivalent required; degree in a related field preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
What We're Looking For

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a strong work ethic and a commitment to excellence, we encourage you to apply.



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