Field Service Engineer III

4 weeks ago

Los Angeles, California, United States Thermo Fisher Scientific Full time
Job Summary
We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a Field Service Engineer III, you will be responsible for performing on-site installation, servicing, and repair of complex equipment and systems. You will investigate and improve operational quality of system equipment, instruct customers in the operation and maintenance of the system, and serve as a company liaison with customers on administrative and technical matters for assigned projects.

Key Responsibilities
Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region
Proactively seek out additional learning opportunities both inside and outside of the region
Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Be able to perform Preventative Maintenance on assigned tools
Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
Provide training for customers and users on system maintenance
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide recommendations for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training
Must maintain Thermo Fisher Scientific's 4i Values.

Requirements
University degree/Bachelor degree in electronics, physics, engineering, computer science, or similar field preferred; or 5+ years of equivalent combination of education, skills, and experience
5+ years' Experience: Operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, Prober, or similar systems is a plus but not required
Experience with Ultra High Vacuum (UHV) a plus but not required
Experience operating O-scopes, digital voltmeter, and logical problem-solving
Demonstrated ability to lead/coach others/lead
Demonstrated ability to lead complex technical issues
Ability to partner effectively with customers and colleagues
Able to take lead on difficult customer critical issues
Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems
Excellent interpersonal communication, teamwork/building, time management, organizational, problem-solving, conflict management, and customer service skills
Proven ability to fix complex systems and subsystems down to component level
Ability to read and interpret schematics
Familiar with UHV phenomenon and technology
Required to read, write, and speak English fluently
Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision
Proven ability to be detail-oriented, problem-solver, promote team environment
Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific
Literate in Windows software environments
Must be willing to travel 25-50% of the time
Must possess a valid driver's license and passport and travel regionally and internationally as the need arises
May require proof of Covid-19 vaccination
Extensive walking may be required
May work at customer locations, in office environment to include cubicles and/or in laboratory environments
Must be able to secure entrance to US Government laboratories and facilities
Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats
Physical requirements include the ability to lift up to 50 lbs.

What We Offer
Competitive hourly pay range estimated for this position based in California is $40.06-$60.09
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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