Senior Field Service Engineer
4 days ago
The Senior Field Service Engineer will provide technical support and maintenance for Evident Microscope Imaging systems across the Americas. This role involves customer-facing services including installation, maintenance, diagnosis, repair, and on-site visits. The ideal candidate will have a strong background in physics principles and experience with complex analytical or measuring instruments.
Key Responsibilities:
Provide onsite instrument installation, maintenance, and repair within an assigned geographical area or as required.
Conduct system diagnoses and repairs, perform maintenance/calibration, and detailed cleaning of products and accessories, and installs software and upgrades as required.
Prepare technical reports and Service Repair information necessary while in the field.
Re-pack components for safe return to customer.
Submit reports in a timely and accurate manner, such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms, in accordance with the Supervisor or corporate headquarters requirements.
Assist Field Service Engineers and Sales Representatives with product installations, trade shows, and other events as required.
Conduct effective customer and internal communication.
Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
Requirements:
B.S. degree in Physics, Engineering, Chemistry, or other Life Science or Physical Science specialty.
Experience in technical after-sale service environment/organization, including field service and direct customer communications, preferred.
Hands-on experience with an opto-mechanical or electronic system, preferred.
Microscopy experience is desirable but not required.
Skills:
Excellent verbal and written communication skills and willingness to work in service with a goal of customer satisfaction.
Excellent computer skills and capable of doing software and driver installation.
Knowledge of at least three of the following: mechanical drawing, parts, diagram, basic geo-optics, spectroscopy, microscopy, electronics, and programming.
About Evident:
Evident is passionate about the solutions it creates for the life sciences and industrial equipment industries. For more than 100 years, Evident has focused on making people's lives healthier, safer, and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Today, Evident's solutions range from industrial microscopes and videoscopes to nondestructive testing technology and x-ray analyzers. These products are widely used for quality control, inspection, and measurement applications. Serving customers in fields such as manufacturing, maintenance, and environment and natural resources, Evident's technology contributes to the quality of products and adds to the safety of industrial infrastructure and facilities.
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