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Clinical Services Manager

2 months ago

Brookfield, Wisconsin, United States Rogers Behavioral Health Full time
Lead a New Clinic to Excellence

Rogers Behavioral Health is seeking a seasoned Clinical Services Manager to spearhead the launch of our newest clinic in Wausau. As a fully licensed and experienced Therapist, you will lead a team of 10 direct reports in providing top-notch addiction and general mental health services to the community.

Key Responsibilities:

  • Provide clinical supervision and support to an initial team of 6-10 FTEs
  • Lead day-to-day operations to ensure smooth clinic functionality
  • Foster and grow community relationships to develop access points for patient care

Why This Role?

  • Be at the forefront of a new clinic, shaping its success and sustainability
  • Manage a core group of direct reports with mentorship and support from administrative leadership staff
  • Collaborate closely with the Senior Director of Operations and Vice President of Operations to ensure a solid blueprint for success

Job Duties & Responsibilities:


Responsible for all aspects of patient care provided in the assigned programs.

  • Coordinate with the interdisciplinary team to understand the status of patient care
  • Apply established standards of care to ensure a safe, therapeutic patient care environment
  • Provide direct services, when appropriate
  • Meet with patient/family to resolve concerns, address complaints, and answer questions
  • Promote collaborative relationships between the department and interdisciplinary roles to ensure cohesion of treatment team delivery

Coordinate the activities of the Social Services staff at the assigned campus and programs.

  • Implement and ensure proactive effective discharge planning, step up or step downs in a timely manner
  • Review and audit staff medical record documentation, ensuring compliance with state and federal regulatory agencies
  • Provide for real-time supervision and mentoring of effective group, individual, and/or family therapy using solution-focused principles and Rogers subscribed interventions
  • Participate in case management staffings/special staffings and weekly meetings to provide quality case management
  • Resolving patient complaints and incidents and following through by documenting and communicating through the hospital system

Effectively perform workforce functions including but not limited to hire and train employees; performance management; staff development; individual and team communication; assign work; and holding team accountable to department and system standards.

Provide for supervision and development of clinical staff through coordination of ongoing supervision model, audit feedback, and offering group or individual meetings to review staff education needs.

  • This will include direct, real-time supervision and written formulations of training needs
  • Work closely with clinical supervisors to review areas for performance improvement and implementing corrective action measures as needed

Education/Training Requirements:

  • Master's degree in social services or related field and holds active clinical license issued by the State of Wisconsin Department of Safety and Professional Services
  • A minimum of four (4) years of clinical experience in mental health care and/or addiction services; at least two (4) years' experience in a psychiatric facility
  • A minimum of two (2) years' experience in a supervisory/management role is required
  • An understanding and a thorough knowledge of the following: social service administration, supervision, consultation, the community and its resources, the dynamics of human growth and behavior, therapy skills and techniques for all age groups
  • American Heart Association Healthcare Provider CPR certification is required with thirty (30) days of date of hire. Annual re-certification is required
  • Formal training in the management of the aggressive/dysregulated patient (NCI) is required within sixty (60) days of hire. Annual re-certification is required

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage