Senior Banking Professional

2 days ago

New Bedford, Massachusetts, United States Susser Bank Full time
Job Summary

We are seeking a highly skilled and experienced Senior Teller to join our team at Susser Bank. As a Senior Teller, you will be responsible for providing exceptional customer service, processing a variety of banking transactions, and assisting Branch Management with the overall operations of the teller line.

Key Responsibilities
  • Perform more complex teller work requiring a higher degree of judgment and expertise.
  • Work the drive-through window, requiring a greater proficiency and experience.
  • Recognize and develop opportunities to cross-sell bank products and services.
  • Answer teller inquiries regarding non-routine and exception items.
  • Initiate adjusting entries to correct bank and customer errors, verify teller cash discrepancies, and audit other tellers as required.
  • Ensure opening and closing procedures are followed accordingly.
  • Balance the Teller's GL daily and ensure Tellers remain within their cash limits throughout the day.
  • Review Night Drop Log to ensure process is completed in dual control and all policies and procedures are followed.
  • Review Debit Card Inventory Log, Camera Log, Vault Entry Log, and Daily Balancing Log.
  • Order cash and prepare outgoing shipments for the vault.
  • Ensure banking center is fully stocked with supplies needed for day-to-day operations.
  • Order supplies for the branch as needed.
  • Review Key Box Entry Log and create the schedule for the teller line.
  • Collect information for operation audits with support of Branch Management and/or complete audit information as needed.
  • Open and close customer accounts, including checking, savings, CD, safe deposit box, and IRA.
  • Provide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, money transfers, online banking, etc.
  • Balance cash drawer daily.
  • Process cashier's check and debit card requests.
  • Adjust debit card limits and process debit card exceptions reports.
  • Assist in counting money shipments.
  • Wrap and bag coin, verify currency, mix new currency, and turn-in mutilated currency.
  • Process various night-drop and mail transactions as needed.
  • Sort and send out monthly statements and loan payments.
  • Perform administrative duties such as filing, answering phones, maintaining supplies, building reports, preparing outgoing mail, etc.
  • Provide professional and courteous service to Susser Bank customers and employees.
  • Understand and agree to abide by the policies and procedures established by Susser Bank.
  • Perform duties in compliance with applicable laws and regulations.
  • Maintain the security and confidentiality of pertinent information and records.
  • Maintain current and up-to-date knowledge and continue professional development through training as applicable.
  • Demonstrate a courteous, pleasant, self-motivated, and dependable behavior. Maintain a professional environment in both appearance and conduct.
  • Perform additional duties as assigned or directed.
Requirements
  • High school diploma or equivalent education required.
  • Minimum 5 years teller experience.
  • Skills and Abilities Required:
    • Job Knowledge/Technical Knowledge: Computer (Microsoft Office, Jack Henry, Xperience, Silverlake, Synergy, 4Sight, Deluxe, Centrix, Q2 Portal, Sales Force), Copier, Printer, Money Counter.
    • Accuracy, attention to details, organizational skills.
    • Strong customer service skills and good verbal communication skills.
    • Analytical skills, problem-solving, good time management, and multi-tasking skills.
    • Cooperation/Teamwork and patience in dealing with customers.
About Susser Bank

Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Susser Bank participates in E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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