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Technical Operations Coordinator

2 months ago


Memphis, Tennessee, United States Virtual Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Virtual. As a key member of our technical team, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.

Key Responsibilities
  • Data Management
    • Update and maintain applications such as CRM systems.
    • Retrieve information from database applications at the request of staff members and volunteers.
    • Organize and process all association transactions in a timely and efficient manner.
    • Ensure association's information sharing policy is followed whenever member information is shared with vendors or via member requests.
    • Perform regular reporting duties including daily transaction reports.
    • Conduct regular quality control measures to ensure data is accurate and complete.
    • Contact appropriate outsourced vendors for network or database issues when necessary.
  • Hardware & Software Support
    • Serve as the primary contact for basic Microsoft 365 questions and training to optimize performance and effectiveness.
    • Act as the first point of contact for technology inquiries; escalating matters to outsourced providers (MSP) as necessary.
    • Contact, schedule, and follow through with appropriate vendors for network, database, or software issues.
  • Customer Service
    • Provide superior customer service to all internal and external customers.
    • Assist members, staff, and volunteers with website functionality or other basic technology questions upon request.
    • Coordinate with vendors on operational tasks including hardware, software, and open database tickets.
    • Develop training materials and conduct end-user training on technology systems and information security for staff and volunteers.
Requirements
  • A four-year degree or a two-year degree with experience in technology, information systems, or database management is highly desired.
  • Previous database/CRM application experience.
  • Experience with basic Office 365 functionality or administration.
  • Willingness to learn software and solutions.
  • Exceptional attention to detail.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to work independently and remain motivated and deadline-oriented.
  • Ability to juggle multiple tasks and priorities.
Additional Details
  • Employment Type: Direct-Hire Position
  • Schedule: Normal Business Hours/On-Site
  • Location: Germantown
  • Compensation: $45,000