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Sales Operations Coordinator
2 months ago
Medline Industries is seeking a highly skilled and detail-oriented Account Representative to support our sales team. As a key member of our operations team, you will be responsible for managing custom pack programs, margin improvement, and key customer initiatives from start to execution.
Key Responsibilities:- Partner with sales teams to ensure all required information is received to begin the quoting process, including customer, IDN, and GPO requirements.
- Review customer-provided data to determine whether Medline should quote, ultimately driving sales growth and profitability across each business unit.
- Use knowledge and skills to determine tray type, component cross-reference, and tray structure, with a full understanding of implications both clinically and internally.
- Collaborate with other divisions, departments, and sales teams to keep quote opportunities moving forward, including internal reviews of cost impact, missing contract prices, and ensuring division minimums are met or offering alternative cost savings opportunities.
- Educate sales reps and product managers on the value of custom kitting, costing, pricing, life cycle of kitting, divisional initiatives, and brand preference.
- Cross-reference and validate data using multiple systems and tools applicable to the division and manufacturing location.
- Identify components that require sourcing and evaluate whether to source or offer an alternative based on type of item and opportunity.
- Track and maintain details of all open business priorities, status updates, and due dates from beginning to end.
- Respond to issues, questions, communicate, and align with sales teams when timelines and strategy require revision.
- Submit sample requests for components and finished goods, identify substitutions, request inventory from other locations/sources, communicate, and coordinate with needed parties.
- Work with external teams of sales reps, senior sales specialists, sales management, clinical teams, IDN teams, customers, and vendors.
- Partner with internal and external teams to clarify component details for accurate quoting to feed to production.
- Identify and implement process improvement methods within current and new business processes.
- High School Diploma/GED
- Previous inside sales, retail, hospitality, data management, operations, medical, or lab background
- Bachelor's degree in a relevant field
- Kitting experience preferred
- Quote system, Microsoft Access, Microsoft Excel, SAP, AS400
Medline Industries is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off, and more.
