Field Service Technician I
4 weeks ago
We are seeking a skilled Field Service Technician to join our team at Canon Solutions America. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of Canon-supported products.
Your Key Responsibilities:
- Report product failure trends and serviceability issues to your manager, ensuring accurate information and record keeping.
- Meet customer demands by providing responsive and accurate Field/Shop/on-site maintenance.
- Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcase strong customer communication and satisfaction skills.
- Maintain the performance of assigned machines.
- Facilitate performance at a level that helps achieve the branch/district's overall metric targets.
About You:
We are looking for a candidate with a strong technical background and excellent communication skills. You will need to possess a basic understanding of internet environments and be able to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Requirements:
- Hold a High School diploma or equivalent experience required.
- Possess a valid driver's license and acceptable driving record.
- Be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
What We Offer:
We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
Join Our Team:
At Canon Solutions America, we are committed to promoting professional innovation, sustainability, and efficiency through comprehensive digital and traditional printing and document management solutions.
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