Digital Solutions Consultant

1 week ago

Purchase, New York, United States DAC Full time
About DAC

We are a performance marketing agency with offices across the US, Canada, and Europe. We pride ourselves on being a diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.

Our team is dedicated to shaping the future of our industry, and we're looking for talented individuals to join us in this mission.

Salary Range

The projected total compensation range for this position is $50,000 to $60,000 per year. This includes a comprehensive benefits package, flexible hours, and opportunities for professional growth and development.

About the Role

We are seeking a highly skilled Account Executive (Digital) to join our team. As an Account Executive, you will be responsible for establishing relationships with clients and our Digital team, acting as the key point of contact for client inquiries and ensuring outstanding customer service.

Your primary focus will be on completing outbound phone calls to current customers, improving customer experiences, and positively interacting with all corresponding departments to resolve customer concerns.

You will also have the opportunity to shape the future of our agency by developing a thorough knowledge and understanding of current products and effectively communicating them to our customers.

  • Key Responsibilities:
  • Developing a thorough knowledge and understanding of current products
  • Communicating effectively with customers
  • Establishing customer rapport and building trust
  • Providing professional, informed, and timely responses to internal and external contacts
Requirements

To be successful in this role, you will need:

  • 1-2 years customer service experience
  • Demonstrated leadership skills, including effective written and oral communication
  • Successful track record of efficient multi-tasking and process implementation
  • Self-motivation and problem-solving skills
  • Ability to use Excel and client management tools (CRM) to maximize time
  • Professional phone etiquette
  • Bachelor's Degree required
About You

We're looking for someone who is passionate about delivering exceptional customer service and has a strong desire to grow and develop within our agency.

You should be able to demonstrate:

  • A positive attitude and a willingness to learn
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Adaptability and flexibility in a fast-paced environment
What's Next?

If you're excited about the opportunity to join our team and contribute to our success, please submit your application.

We look forward to hearing from you

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