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Patient Records Coordinator

2 months ago

Fresno, California, United States RadNet Full time
Position Overview

Role Summary

At RadNet, we are committed to enhancing patient care through innovative technology and a dedicated workforce. As a Patient Records Coordinator, you will play a crucial role in ensuring that our patients receive the highest quality of service. Your contributions will help align all stakeholders—patients, healthcare providers, insurance companies, and regulatory bodies—to achieve optimal clinical outcomes.

Key Responsibilities:

  • Manage incoming calls, providing clear guidance to patients regarding their inquiries and concerns.
  • Efficiently organize and prioritize requests for medical documentation, ensuring timely routing based on patient examination schedules.
  • Facilitate the transfer of electronic medical records and imaging files onto CDs.
  • Deliver exceptional service to attorneys, referring physicians, and patients requesting medical documentation.
  • Occasionally travel to affiliated centers or medical offices for the delivery or collection of medical films and CDs.
  • Assist in cross-training within various departments as necessary.
  • Engage in projects and meetings, completing additional tasks as directed by management.

Ideal Candidate Profile:

  • Demonstrates a passion for patient care, exhibiting sound judgment and professionalism in all interactions.
  • Possesses strong communication and interpersonal skills, fostering respect and collaboration with patients, guests, and colleagues.
  • Exhibits a structured approach to work, adept at navigating complex challenges while prioritizing tasks in a dynamic environment.

Qualifications for Success:

  • Proven dependability and professionalism, with a minimum of 6 months of experience in a medical or radiology office setting (or completion of relevant medical office training).
  • Proficient computer skills.
  • High School Diploma or equivalent.
  • Familiarity with medical terminology.
  • Ability to multitask, coupled with excellent customer service and communication skills. A clean driving record and the capability to lift up to 30 pounds are also essential.