Service Desk Operations Director

4 days ago


San Francisco, California, United States Bull City Talent Group Full time
Job Title: Service Desk Operations Director

Estimated Salary: $140,000 - $200,000 per year

Bull City Talent Group is looking for a seasoned Service Desk Operations Director to oversee the daily operations of our service desk team in San Francisco, CA.

About the Role:

  • Provide strategic direction and guidance to the service desk team to ensure exceptional customer service and high-quality results.
  • Develop and maintain relationships with stakeholders to ensure effective communication and collaboration.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive business growth.
  • Promote a culture of continuous learning and improvement within the team.
  • Ensure compliance with regulatory requirements and industry standards.

Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • 10+ years of experience in IT service management, including leadership roles.
  • Proven track record of success in driving process improvements and reducing costs.
  • Expertise in service desk software and tools.
  • Strong analytical and problem-solving skills.


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