Telecommunications Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Telecom Analyst to join our team at Apex Systems. As a key member of our IT department, you will be responsible for coordinating and managing moves, adds, and changes, as well as troubleshooting and administering Cisco Telecom, Biscom E-Fax, and Cisco Gateways.
Key Responsibilities
- Provide remote access and telecom support as necessary
- Publish and maintain documentation in the team knowledge base
- Exercise good judgment when faced with challenging situations
- Understand and adhere to escalation paths
- Participate in IT projects and initiatives as necessary
- Participate in on-call rotation to provide after-hours emergency support
- Provide excellent customer service with a high degree of professionalism
- Ability to learn and retain new information and skills
- Collaborate effectively with team members to identify and work toward solutions
- Manage multiple tasks and priorities
- Have excellent written and verbal communication skills
Requirements
- Bachelor or Associate degree; high school diploma or GED is acceptable with equivalent work experience
- Prior experience with an Enterprise Cisco Telephony solution
- 2 years minimum experience for position
- Ability to troubleshoot, navigate, and think through complex telecommunication and related systems, and integrations with other non-communication systems
- Systems experience: Cisco Unified Communication Systems (UC, Unity Connections, UCCS, CER), eFaxing applications, Windows & Linux systems, and Cisco Analog and Digital Gateways
- Physical Networking: copper & fiber cabling, racks, device power requirements, 66 & 110 blocks
- Experience working in a ticketing system, ex. Cherwell
- Proficiency in providing remote support
- Excellent verbal and written communication skills
- Demonstrated passion for technology
- Certifications a plus, CCNA, CCNET, WebEx
Working Conditions & Physical Requirements
- Telecom covers 8AM-5PM, Monday-Friday
- Limited overtime, evening, weekend
- Hybrid work options
- Occasional on-call, after-hours rotation
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