Telecommunications Specialist

3 weeks ago


Seattle, Washington, United States Apex Systems Full time

About the Role

We are seeking a highly skilled Telecom Analyst to join our team at Apex Systems. As a key member of our IT department, you will be responsible for coordinating and managing moves, adds, and changes, as well as troubleshooting and administering Cisco Telecom, Biscom E-Fax, and Cisco Gateways.

Key Responsibilities

  • Provide remote access and telecom support as necessary
  • Publish and maintain documentation in the team knowledge base
  • Exercise good judgment when faced with challenging situations
  • Understand and adhere to escalation paths
  • Participate in IT projects and initiatives as necessary
  • Participate in on-call rotation to provide after-hours emergency support
  • Provide excellent customer service with a high degree of professionalism
  • Ability to learn and retain new information and skills
  • Collaborate effectively with team members to identify and work toward solutions
  • Manage multiple tasks and priorities
  • Have excellent written and verbal communication skills

Requirements

  • Bachelor or Associate degree; high school diploma or GED is acceptable with equivalent work experience
  • Prior experience with an Enterprise Cisco Telephony solution
  • 2 years minimum experience for position
  • Ability to troubleshoot, navigate, and think through complex telecommunication and related systems, and integrations with other non-communication systems
  • Systems experience: Cisco Unified Communication Systems (UC, Unity Connections, UCCS, CER), eFaxing applications, Windows & Linux systems, and Cisco Analog and Digital Gateways
  • Physical Networking: copper & fiber cabling, racks, device power requirements, 66 & 110 blocks
  • Experience working in a ticketing system, ex. Cherwell
  • Proficiency in providing remote support
  • Excellent verbal and written communication skills
  • Demonstrated passion for technology
  • Certifications a plus, CCNA, CCNET, WebEx

Working Conditions & Physical Requirements

  • Telecom covers 8AM-5PM, Monday-Friday
  • Limited overtime, evening, weekend
  • Hybrid work options
  • Occasional on-call, after-hours rotation


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