Program Supervisor

4 weeks ago

Buffalo, New York, United States Endeavor Health Full time
Program Supervisor - Crisis Stabilization Center Lead

Endeavor Health Services is seeking a compassionate and experienced Program Supervisor to lead our EAST HAVEN Crisis Stabilization Center, providing immediate support and effective interventions to individuals experiencing a mental health crisis. In this vital role, you will oversee a dedicated team committed to creating a safe, therapeutic environment that facilitates stabilization and connects people with the necessary resources for ongoing support.

The Program Supervisor supervises and coordinates the day-to-day activities of Adult Services at EAST Haven Crisis Stabilization Center, including agency staff and external subcontracting programs. Provides clinical and peer supervision and supervises day-to-day activities of staff to assure that the program is in compliance with government and agency regulations, policies, and procedures.

Key Responsibilities:

  • Provides clinical supervision to staff, interns, and peers for day-to-day activities and to meet licensing/certification requirements.
  • Reviews charts for completeness and accuracy.
  • Assists staff in analyzing case problems and improving referrals and linkages.
  • Reviews all assessments, screening tools, intake documentation, discharges, encounter closures, and treatment plans.
  • May triage walk-in clients to crisis center and coordinates activities of staff in providing services to assist with these clients.
  • Participates with Director in developing and implementing program policies and procedures.
  • Assists Director in assessing program services and progress and works with Director on continuous quality improvement.
  • Consults with consulting psychiatrist/nurse practitioners as needed.
  • Assigns and monitors staff schedules.
  • Uses good time management skills.
  • Models and practices sensitivity, fair treatment, and acceptance of diversity in all interpersonal interactions.
  • Oversees completion of required surveys and data collection as required by agency and funders.
  • Meets with clients as needed.
  • Participates in recruitment and selection of staff.
  • Trains new employees in areas such as agency policies, department procedures, and agency/funder regulations.
  • Responsible for staff development, evaluation, quality, and quantity of work.
  • Oversees and approves staff timesheets, PTO/sick requests.
  • Audits client charts to ensure quality of documentation.
  • Runs monthly reports as needed.
  • Provides training to existing staff on updates to program/agency/funder policies, procedures, guidelines, and regulations.
  • Represents the agency in the community or in interagency activities.

Requirements:

  • Master's degree in Social Work or Mental Health Counseling with 1-2 years experience.
  • Licensed as a Qualified Health Professional (QHP).
  • Valid driver's license with an acceptable DMV record.
  • Proficiency with computer software including MS Office 365 and Oracle Millennium.
  • Ability to identify issues and offer suggestions to improve program processes.
  • Ability to lead program staff.

We offer competitive salaries and an array of employee benefits, including medical, dental, company-paid vision, company-paid life, AD&D, and Long Term Disability, voluntary life, AD&D, and Short Term Disability, 401(k) retirement savings plan with company contribution, 10 paid holidays, generous paid vacation, paid sick time, and an Employee Assistance Program.

Salary starting at $58,000 - $60,000/year depending on education, credential, and experience.

Endeavor Health Services is an equal opportunity employer committed to championing the principles of diversity, equity, inclusion, and belonging. We welcome prospective employees from diverse cultures and backgrounds for all positions who will uphold our values and contribute to our mission.

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