Program Supervisor

4 weeks ago

Buffalo, New York, United States Endeavor Health Services Full time
Crisis Stabilization Center Program Manager

About the Role
Endeavor Health Services is seeking a compassionate and experienced Program Supervisor to lead our Crisis Stabilization Center, providing immediate support and effective interventions to individuals experiencing a mental health crisis. In this vital role, you will oversee a dedicated team committed to creating a safe, therapeutic environment that facilitates stabilization and connects people with the necessary resources for ongoing support.

Key Responsibilities
Provides clinical supervision to staff, interns, and peers for day-to-day activities and to meet licensing/certification requirements.
Reviews charts for completeness and accuracy.
Assists staff in analyzing case problems and improving referrals and linkages.
Reviews all assessments, screening tools, intake documentation, discharges, encounter closures, and treatment plans (as required for some clubhouse participants).
May triage walk-in clients to crisis center and coordinates activities of staff in providing services to assist with these clients.
Participates with Director in developing and implementing program policies and procedures and also assists in implementing agency administrative policies.
Assists Director in assessing program services and progress and works with Director on continuous quality improvement. Works collaboratively with Director to ensure that all services are consistent with agency, OMH, and CCBHC policies and regulations.
Consults with consulting psychiatrist/nurse practitioners as needed.
Assigns and monitors staff schedules.
Uses good time management skills.
Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions. Maintains cultural sensitivity and competence with respect to clients and families as well as other employees and contractors.
Oversees completion of required surveys and data collection as required by agency and funders.
Meets with clients as needed.
Participates in recruitment and selection of staff. Trains new employees in areas such as agency policies, department procedures, and agency/funder regulations. Continuously evaluates staff progress and performance and reports to Director any deficits of employees. Responsible for staff development, evaluation, quality, and quantity of work.
Oversees and approves staff timesheets, PTO/sick requests in UKG.
Audits client charts to ensure quality of documentation.
Runs monthly reports as needed.
Provides training to existing staff on updates to program/agency/funder policies, procedures, guidelines, and regulations.
Represents the agency in the community or in interagency activities.
Works with Director of complete employee evaluations as scheduled.

Requirements
Masters degree in Social Work or Mental Health Counseling with 1-2 years experience
Licensed as a Qualified Health Professional (QHP). Must be NYS Licensed LMSW, LCSW, LMHC, etc.
Valid driver's license with an acceptable DMV record
Proficiency with computer software including MS Office 365 and Oracle Millennium
Ability to identify issues and offer suggestions to improve program processes
Ability to lead program staff

What We Offer
Endeavor Health Services is an equal opportunity employer committed to championing the principles of diversity, equity, inclusion, and belonging. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership. We offer competitive salaries and an array of employee benefits, including medical, dental, company paid vision, company paid life, AD&D, and Long Term Disability, voluntary life, AD&D, and Short Term Disability, 401 (K) retirement savings plan with company contribution, 10 paid holiday, generous paid vacation, paid sick time, and an Employee Assistance Program. Salary starting at $58,000 - 60,000/year depending on education, credential and experience.

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