Customer Experience Alterations Specialist
7 days ago
In this esteemed position, you will have the privilege of working with brides-to-be, helping them find their perfect wedding dress. As an Alterations Customer Service Representative, you will be responsible for providing an exceptional service experience to multiple customers at one time, contributing to the store's achievement of Five-Star Customer Service. You will proactively address customer concerns with confidence, knowing when to escalate and partner with leadership team members.
With a strong focus on delivering outstanding customer experiences, you will use all systems to manage the customer flow, meet all service vows, and maintain store standards to support a flawless shopping experience. Your attention to detail and commitment to quality control will ensure that all garments altered/steamed/pressed are delivered in pristine condition before final delivery to the customer.
About the Benefits
This rewarding opportunity includes a competitive hourly rate, ranging from $16.20 to $16.40, depending on experience and qualifications. You will also enjoy generous team member discounts, health insurance, 401K program, paid vacation, sick days & holidays, pet benefits, and more.
David's Bridal is dedicated to building a workforce that reflects the diversity of our customers. We strive to create an inclusive environment where everyone feels valued and respected.
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Alterations Service Excellence Specialist
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Alterations Customer Service Expert
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