Internal Process Improvement Specialist

2 weeks ago


Atlanta, Georgia, United States SRI Tech Solutions Inc. Full time

Job Title: Internal Process Improvement SME

Location: Austin, TX or Raleigh, NC

Job Overview:

The Internal Process Improvement SME will play a critical role in evaluating and enhancing the Wallet, Payments, and Commerce process and operations. This role focuses on standing up and expanding shared services capabilities, with a keen eye on optimizing processes, driving operational efficiencies, and ensuring seamless integration with the broader organizational goals.

Key Responsibilities:

• Conduct thorough assessments of existing Wallet, Payments, and Commerce processes, identifying areas for improvement and recommending actionable solutions.

• Lead efforts to establish and expand shared services capabilities within the Wallet, Payments, and Commerce, ensuring alignment with organizational strategies and operational needs.

• Develop and implement process improvement initiatives to streamline operations, reduce redundancies, and enhance overall service delivery within the Wallet, Payments, and Commerce (WPC) framework.

• Collaborate closely with various stakeholders, including product teams, operations, and IT, to ensure that process improvements are aligned with business objectives and technical requirements.

• Drive change management efforts by developing training materials, SOPs, and communication plans to support the implementation of new processes and tools.

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvements and ensure ongoing optimization.

• Identify potential risks associated with process changes and develop mitigation strategies to minimize disruptions to Wallet, Payment, Commerce operations.

• Maintain comprehensive documentation of process evaluations, improvement initiatives, and project outcomes to support transparency and continuous improvement.

Qualifications:

• Experience: Minimum of 5-7 years of experience in process improvement, preferably within the payments or technology industry. Experience with shared services customer service / support ops models is highly desirable.

• Education: Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field. A Master's degree or relevant certification (e.g., Six Sigma, Lean) is a plus.

Technical Skills:

Strong understanding of payment technologies, particularly Wallet, Payment, Commerce processes. Proficiency in process mapping tools and project management software.

• Analytical Skills: Ability to analyze complex processes, identify inefficiencies, and develop data-driven improvement strategies.

• Communication: Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

• Problem-Solving: Strong problem-solving skills, with the ability to think critically and creatively to overcome challenges and drive process innovation.



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