Quality Manager

2 days ago


Atlanta, Georgia, United States Infosys McCamish Systems Full time
Job Description

Job Title: Quality Manager - Process Improvement

Location: Atlanta, GA

Job Type: Full Time


Job Summary:

We are seeking a highly skilled Quality Manager - Process Improvement to join our team at Infosys McCamish Systems. The successful candidate will be responsible for driving process improvement, ensuring process compliance, and implementing, sustaining, and improving change management programs.


Key Responsibilities:

  • Provide implementation support for process improvement, issue resolution, deploy improvement plan, drive risk mitigation process, and ensure continuous process improvement.
  • Drive and deploy structured process improvements (SIX SIGMA, Lean, etc.), train and enable people on process improvement system models. Implementation knowledge on Quality management system models (ISO 9001, COPC, etc.) is preferable.
  • Lead and participate in improvement projects, collect and analyze data, provide insights on improvement opportunities, identify root causes for process gaps, and provide solutions to eliminate them.
  • Conduct verification audits to identify gaps in compliance to processes; define, drive, and deploy corrective action plans to ensure compliance.
  • Addresses process issues while implementing changes, conducts audits to ensure that the changes are being sustained.
  • Identify delivery risks by conducting risk audits, guide delivery teams in de-risking process.
  • Deploy Best practices to achieve benchmark performance; define metrics, monitor, and improve benchmark performance.
  • Work with process owners, drive corrective and preventive actions to resolve and reduce customer complaints to improve customer satisfaction.
  • Generate and publish quality performance reports; participate in customer quality reviews, calibration of process, and ensure stability of process performance.


Requirements:

  • Change management
  • Analytics and problem-solving
  • Quality and delivery risk management
  • Communication skills
  • Documentation skills
  • Result-oriented
  • Learning and innovation


About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin


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