Technical Helpdesk Manager

1 week ago


Woodbridge, Virginia, United States Prince William County, VA Full time

Key Responsibilities

The successful candidate will have extensive experience in IT service delivery and customer support, with a proven track record of success in managing teams and driving results. Key responsibilities will include:

  • Managing the helpdesk team and providing guidance on technical issues
  • Troubleshooting and resolving complex technical problems
  • Developing and implementing process improvements to enhance customer satisfaction and service delivery
  • Maintaining relationships with key stakeholders and vendors
  • Collaborating with other teams to drive business outcomes


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