Event Coordinator Strategist

3 weeks ago

Atlanta, Georgia, United States Marriott International Full time

Company Overview

At Marriott International, we are dedicated to providing exceptional experiences for our guests. We are seeking a skilled Event Coordinator Strategist to join our team.

Salary and Benefits

The salary range for this position is $52,000 to $68,000 annually. Our comprehensive benefits package includes a bonus program, health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Job Description

As an Event Coordinator Strategist, you will be responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily handles events of average complexity. You will ensure seamless turnover from sales to service back to sales, recognize opportunities to maximize revenue by up-selling and offering enhancements, and create outstanding events.

Required Skills and Qualifications

To be successful in this role, you will need a high school diploma or GED, with 1-2 years of experience in event management or a related professional area. Alternatively, you can have a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with at least 1 year of experience in event management or a related area.

Key Responsibilities

- Ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

- Greets customers during the event phase and hands off to the Event Operations team for the execution of details.

- Adheres to all standards, policies, and procedures.

- Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.

- Manages group room blocks and meeting space for average to large-sized assigned groups.

- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges or develop alternative solutions.

- Uses his/her judgment to integrate current trends in event management and event design.

- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

- Participates in customer site inspections and assists with the sales process as necessary.

- Performs other duties as assigned to meet business needs.

Ensuring Exceptional Customer Service

- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

- Empowers employees to provide excellent customer service.

- Sets a positive example for guest relations.

- Coordinates and communicates event details both verbally and in writing to the customer and property operations.

- Makes presence known to customer at all times during this process.

- Oversees his/her customer experiences from file turnover through the post-event phase until turnover back to sales.

- Follows up with customer post-event.

- Responds to and handles guest problems and complaints.

- Uses personal judgment and expertise to enhance the customer experience.

- Stays available to solve problems and/or suggest alternatives to previous arrangements.

- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Interacts with guests to obtain feedback on product quality and service levels.

- Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with Sales and Marketing Function

- Assists in the sales process and revenue forecasting for customer groups.

- Up-sells products and services throughout the event process.

- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

- Reviews comment cards and guest satisfaction results with employees.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

- Assists in the development and implementation of corrective action plans.

- Takes initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

- Works with the property staff and customers to address operational challenges associated with his/her group.

- Performs other duties as assigned to meet business needs.

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