Medical Customer Service Representative

3 weeks ago


Eau Claire, Wisconsin, United States Takeda Pharmaceutical Company Ltd Full time
About the Role:

At Takeda, we are committed to providing exceptional customer service and quality to our donors and patients. As a Medical Customer Service Representative, you will play a critical role in ensuring the safety and satisfaction of our donors, while also contributing to the success of our plasma center operations.

Key Responsibilities:
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet and focus on our donors, while ensuring the safety of donors and our team
  • Use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Help identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays
What You Bring to Takeda:
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
What Takeda Can Offer You:

At Takeda, we are proud to offer a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and respected. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, healthy, and supportive.



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