Customer Service Representative

4 days ago


Eau Claire, Wisconsin, United States JoAnn Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service Recovery representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and maintaining a high level of productivity and attention to detail.

Key Responsibilities
  • Provide premium customer service by inspiring creativity and making JOANN the customer's happy place.
  • Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
  • Create an exceptional in-store experience by interacting and engaging with customers.
  • Embodies characteristics and performs duties of Hearts, Hands, Minds, and Inspire.
Requirements
  • High School Diploma, GED, or equivalent.
  • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Part-time status requires open availability, including days, evenings, weekends, and holidays.
Physical Requirements
  • Stand during an entire shift.
  • Continuously walk around all areas of the store.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members.

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.



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