Customer Service Representative

3 weeks ago


Eau Claire, Wisconsin, United States Xcel Energy Full time

Job Summary

Xcel Energy is seeking a highly skilled Customer Contact Representative to join our team. As a key member of our Contact Center, you will be responsible for resolving customer issues and ensuring their satisfaction.

Key Responsibilities

  • Provide exceptional customer service through multiple channels, including phone, email, and chat.
  • Anticipate customer needs and offer solutions to resolve issues efficiently.
  • Respond to complex inquiries and provide technical support to customers.
  • Participate in on-call rotation and respond to emergency situations with accuracy.
  • Perform other duties as assigned, including work on special projects.

Requirements

  • Minimum 18 months of customer service experience or equivalent experience promoting products and services.
  • High School Diploma.

Preferred Requirements

  • Bilingual/Spanish experience is preferred.
  • Previous call center experience.
  • Proficient in hardware and software technology with a focus on Microsoft Windows products.

Xcel Energy is a leading combination electricity and natural gas energy company, offering a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. We strive to be the preferred and trusted provider of the energy our customers need.

Xcel Energy is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) plan and paid time off.



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