Office Support Specialist

3 weeks ago


Springfield, United States Western States Fire Protection Full time

Protecting lives and property since 1985, Western States Fire Protection is a family of unique individuals committed to our purpose, values, and each other.

We believe in making our own luck, creating opportunities, and constantly innovating. Our values are simple: integrity, quality, safety, professionalism, commitment.

We offer:

  • Competitive hourly wage between $24.00 and $30.00
  • Health, Life, Dental, and Vision Insurance
  • Employee Assistant Program
  • Flex Spending (FSA) (Cafeteria Plan) and HSA
  • 401(k) Plan - Matching up to 3%
  • Employee Stock Purchase Plan
  • Profit Sharing Plan
  • Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
  • Paid Holidays
  • Tuition Reimbursement
  • Biannual Discretionary Bonus
  • Gym membership reimbursement
About the Job

The Office Support Specialist is responsible for providing administrative support to various teams within the organization. Key responsibilities include answering phone calls, directing visitors, and assisting branch personnel with project billings, collection follow-ups, and other administrative tasks.

Responsibilities Include:

  • Office reception functions including all incoming phone calls, greeting customers, vendors, and associates
  • Billing of all projects and service calls
  • Accounts receivable phone calls to follow up on collections
  • Purchase orders for employees making purchases at local vendors
  • Maintaining a professional attitude and appearance
  • Creating, typing, and distributing internal and external correspondence
  • General administrative and filing support for managers and staff
  • Special projects as required
  • Data entry tasks

This role requires a high school diploma or equivalent, and one to two years of related experience is preferred. The ideal candidate will possess excellent organizational skills, multi-tasking abilities, and proficiency in business software applications. We also value candidates who can demonstrate a courteous, friendly, and helpful attitude when interacting with office visitors, colleagues, and external parties.



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