Help Desk Support Specialist

About the RoleWe are seeking a skilled and experienced Help Desk Administrator to join our team at Jobot. As a Help Desk Administrator, you will be responsible for providing technical support to our employees, ensuring smooth and efficient operations across all our systems.Key ResponsibilitiesProvide first-line response for users with technical issues,...

Enterprise Service Desk SpecialistAERMOR is seeking highly skilled Enterprise Service Desk Specialists to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our users, troubleshooting complex issues, and managing service requests.Key Responsibilities:Provide Tier 1 technical support...

Service Desk Specialist IWe are seeking highly motivated and skilled technology professionals to join our dynamic team at Boston University. As a Service Desk Specialist I, you will be the primary point of contact for the Boston University community, providing first and second-level technology support for over 200 IS&T provided IT services.Key...

User Support Specialist I Job DescriptionJob Summary:The User Support Specialist I is responsible for providing technical support to students, faculty, and staff at the Massachusetts General Hospital Institute of Health Professions. This role involves implementing, maintaining, and supporting the Institute's technology resources, including desktop and laptop...

Job SummaryThe User Support Specialist I is a key member of the Institute's technology team, responsible for implementing, maintaining, and supporting the Institute's technology resources. This role requires a strong understanding of computer hardware and software, as well as excellent customer service skills.Key ResponsibilitiesImplement, maintain, and...

Job Title: IT Support SpecialistRossell Joy is seeking an IT Support Specialist to join our team in Boston, MA.Job SummaryThe IT Support Specialist will provide first-level technical support for various technical issues involving hardware and software. This role requires excellent communication and problem-solving skills to handle initial evaluation,...

Job Title: Technical SupportWe are seeking a highly skilled Technical Support professional to join our team at Compass Pointe Consulting. As a Technical Support specialist, you will be responsible for providing top-notch technical assistance to our clients and internal teams.Key Responsibilities:Provide expert-level technical support for workstations,...

Job OverviewThe Onsite Technical Support Specialist plays a crucial role in assisting end users through various channels including in-person, telephonic, and via a ticketing system. This position is responsible for diagnosing issues, documenting incidents, and providing effective solutions for clients of Blue Mantis.Key ResponsibilitiesAddress and resolve...

The Technical Support Specialist plays a crucial role in delivering assistance and technical guidance to users concerning their computer systems, software applications, and hardware devices. This role encompasses troubleshooting and resolving technical challenges, managing service requests, and maintaining a high standard of user satisfaction. The ideal...

The Technical Support Specialist plays a crucial role in delivering assistance and troubleshooting for end-users concerning their computing devices, software applications, and hardware components. This role encompasses identifying and resolving technical issues, managing service requests, and maintaining a high standard of user satisfaction. The ideal...

Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Specialist I to join our dynamic team in Client Services & Support. As a key member of our team, you will provide exceptional customer service and technical support to the Boston University community, ensuring a positive experience for our clients.Key ResponsibilitiesProvide first...

Rosie's Place Community Support SpecialistFounded in 1974, Rosie's Place has been at the forefront of providing essential support to women experiencing homelessness. Our mission is to empower women through a variety of services aimed at fostering a brighter future.Position OverviewWe are currently looking for a Community Support Specialist to become a vital...

Tier 2 IT Help Desk TechnicianWe are seeking a skilled and experienced Tier 2 IT Help Desk Technician to join our team at Parallel Partners in Boston, MA.Responsibilities:Provide exceptional customer support and service for applications, desktops, servers, and network devices.Diagnose and troubleshoot problems, advising on appropriate actions, and resolving...

Job OverviewThe Onsite Technical Support Specialist is responsible for delivering assistance to end users, providing support both in-person and remotely through a ticketing system. This role entails identifying issues, documenting incidents, and resolving problems for clients of Blue Mantis. The technician typically operates on-site at client locations.Key...

Help Desk Administrator Job DescriptionWe are seeking a skilled Help Desk Administrator to join our team at Jobot. As a Help Desk Administrator, you will be responsible for providing technical support to our employees, ensuring smooth and efficient operations across all our systems.Key Responsibilities:Provide first-line response for users with technical...

Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Berklee College of Music, Incorporated. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our students, staff, and faculty.Key ResponsibilitiesProvide tier 1 troubleshooting and first call resolution for technical...

Job OverviewPosition: IT Support SpecialistDuration: 12 MonthsRole Summary:This role is an integral part of the IT Support team, responsible for assisting users facing challenges with IT applications, products, or services. As the primary contact for user support inquiries, the IT Support Specialist plays a vital role in delivering timely and effective...

Job SummaryWe are seeking a highly skilled Service Desk Administrator to provide exceptional user support and customer service to our government customers. As a key member of our team, you will be responsible for troubleshooting problems, advising on the appropriate action, and escalating tier 2 and tier 3 issues to supervisor and/or technical lead.Key...

About the Role:The Service Desk Agent will serve as the primary point of contact for client end-users experiencing issues with their computer, office IT products, and services.Key Responsibilities:Provide technical support to clients via phone, chat, and email.Engage the appropriate resolver group when necessary, ensuring timely resolution of issues.Monitor...

Position OverviewCompany Background3Play Media is a dynamic organization specializing in Media Accessibility. Our high-quality services in live captioning, transcription, audio description, and translation cater to a diverse clientele, including over 10,000 institutions in higher education, enterprise, media, and government sectors. Founded in 2007 at MIT...