Senior Infrastructure Engineer
4 weeks ago
As a Senior Infrastructure Engineer at American Express, you will play a critical role in leading the way in providing 24/7 operations across multiple storage technologies in both private and public clouds. This position requires a strong understanding of Compute/Network technologies and experience in Incident/Problem management processes. The ideal candidate will have excellent communication and presentation skills, with a proven track record of driving key initiatives and working with Sr Engineers in the team.
Key Responsibilities
• Manage availability, monitoring, support and maintenance of infrastructure.
• Front end and be the focal for first line of customer support for various servicing channels.
• Improve the overall servicing framework, with tools and automation to deliver SLA measured operational tasks, self-service capabilities, monitoring, as well as new capabilities enhancing customer experience, productivity, and overall availability of infrastructure systems.
• Manage ITSM activities that includes EMIM & incident management, SLA based tickets closure, Change management, Service Requests, Event management, PRB opening, Hardware break-fixes etc.
• Responsible for backups as per schedules, coverage, and success metrics. Handle all customer requests for data restore as per SLAs.
• Manage capacity & performance health-checks, reporting and availability of infrastructure systems, including active system monitoring and management.
• Drive infrastructure issue resolution support, including problem analysis and development of problem circumvention solutions. Strong trouble-shooting skills are preferred.
• Ensure infrastructure is managed and operated in accordance with AXP policies and standards, including Security Compliance.
• Work with vendors in HW failures/troubleshooting product issues and managing customer bridges.
Requirements
• Bachelor's degree in computer science or related disciplines; or equivalent bachelor's degree in a related engineering field.
• At least 9-10 years of working knowledge in Storage/Compute related technologies.
• Deeper understanding on Compute/Network technologies will be a benefit.
• Strong working experience on Incident/Problem management processes.
• Excellent communication and presentation skills.
What We Offer
• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid arrangements depending on role and business need.
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
About American Express
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).
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