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Logistics and Customer Service Coordinator

2 months ago

Ontario, California, United States Domino Full time

Overview: Support the Delivery and Service Team Leader in overseeing and coordinating the activities of delivery and service personnel. Address customer service inquiries and issues with efficiency and professionalism. Adhere to all relevant federal, state, and company regulations, as well as local laws and transportation guidelines. Facilitate the training of new team members in their respective roles. Demonstrate a high level of comfort in a dynamic and diverse work environment.

Key Responsibilities:

(80%) Assist the Delivery and Service Team Leader in managing the D&S Team

Routing, Scheduling, and Maintenance:

Participate in the weekly planning of driver routes and make adjustments as needed to ensure complete route coverage.

Conduct analysis of routes and suggest cost-saving measures to the Team Leader.

Monitor driver hours of service using the onboard tracking system.

Perform route observations to ensure compliance with company and DOT safety standards (the number of observations is based on the total number of drivers).

Handle payroll responsibilities as required and verify the accuracy of driver payroll.

Assist in tracking mis-deliveries and provide recommendations to the Team Leader for improvement.

Support the maintenance of driver qualification files.

Help schedule vehicle maintenance and uphold the fleet's professional appearance.

Contribute to accident investigations.

Provide assistance to other supply chain centers as needed.

Collaborate with the D&S Team Leader in truck leasing discussions to ensure preventive maintenance is performed according to company standards and repairs are completed promptly.

Carry out additional tasks as assigned by the Manager or Director.

Leadership:

Participate in the recruitment and interviewing of new team members.

Train, mentor, and guide team members.

Address driver concerns in the absence of the Team Leader.

Assist with annual performance evaluations.

Provide recommendations to the Team Leader regarding pay adjustments.

Engage in annual Leadership & Development training sessions.

Help coordinate safety, team, and quarterly meetings.

Reporting and Budgeting:

Assist in generating all reports related to Delivery and Service.

Contribute to the preparation of the annual departmental budget for review and approval by the Director of the Supply Chain Center.

Customer Relations:

Support the resolution of customer complaints.

Maintain positive relationships with customers.

Conduct customer surveys.

(20%) If qualified, operate company vehicles for deliveries or maintenance services as needed, and occasionally assist in yard operations.

Qualifications:

High School Diploma; some college coursework or a two-year degree is preferred.

2-3 years of documented supervisory experience.

2-3 years of experience in route scheduling.

Familiarity with Department of Transportation regulations.

Proficient in Microsoft Office applications.

Willingness to support a 24-hour operation, including carrying an emergency cell phone as required.

Results-driven with strong organizational, decision-making, and interpersonal skills.

Must successfully pass background checks every three years on the anniversary date.

A Commercial Driver's License Class A is a plus.

Physical Requirements:

Must be capable of lifting up to 50 lbs., performing heavy pushing and pulling of products, and working in various conditions, both indoors and outdoors, including refrigerated environments (33-38 degrees). Must also be able to work in settings with exposure to loud machinery when necessary.

ONE BRAND. ONE SYSTEM. ONE TEAM.

Exceptional franchisees and team members dedicated to being the leading pizza delivery company globally.

Additional Information:

All information will be kept confidential in accordance with EEO guidelines.