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Guest Engagement Specialist

2 months ago

Springfield, Virginia, United States LEGO Discovery Centre Full time

What You Will Contribute:

Position Overview

Are you passionate about creating joyful moments and unforgettable experiences? Do you have the enthusiasm to bring smiles and laughter to those around you? If so, we invite you to become a part of our dynamic team at LEGO Discovery Centre, where we are dedicated to crafting delightful memories for our guests.

As a part-time Guest Engagement Specialist, you will play a crucial role in ensuring our visitors have a fantastic time at our attraction. Your responsibilities will encompass various roles throughout the venue, including Guest Services, Ride Management, Food and Beverage Operations, Retail, Special Events, and more. You will be committed to delivering exceptional guest service, maintaining high standards of presentation, and sharing your knowledge about our offerings. Your goal will be to ensure that every guest enjoys a magical and safe experience.

Key Responsibilities:

  • Embrace an enthusiastic and passionate approach to guest service, embodying our core values at every opportunity.
  • Actively engage with guests, showcasing a vibrant and energetic demeanor.
  • Manage guest flow in a safe manner while ensuring an enjoyable experience.
  • Maintain well-stocked displays and point-of-sale areas, ensuring cleanliness and organization throughout the day.
  • Adhere to opening and closing procedures as outlined in the operational guidelines.
  • Ensure compliance with health, safety, and security standards within the workplace.

Qualifications & Experience:

  • Preferred experience of 6 months to 1 year in attractions, entertainment, or customer service roles.
  • A fun, engaging, and approachable personality.
  • Strong communication, listening, and motivational abilities.
  • Ability to work in environments with high noise levels and confined spaces.
  • Self-driven, capable of working independently or collaboratively within a team.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

Joining our team comes with numerous advantages, including:

  • Flexible working hours.
  • Employee discounts in our retail store.
  • Access to complimentary admission to LEGO attractions worldwide.
  • Competitive retirement savings plan.
  • Exclusive discounts through our employee marketplace.
  • A fun and engaging work environment, among other perks.

About Us

LEGO Discovery Centre is a leader in family-oriented entertainment, dedicated to creating and delivering immersive experiences for our guests. With millions of visitors each year, we focus on crafting magical moments that leave lasting impressions.

We Value Everyone.

We are committed to ensuring that all candidates can perform their best during the interview process. If you have any specific requirements due to health or disability, please reach out to our team for assistance.