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Customer Service Representative

2 months ago


Washington, Washington, D.C., United States District of Columbia Housing Authority Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Call Center Representative to join our team at the District of Columbia Housing Authority. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our residents and stakeholders, resolving complex customer complaints and inquiries, and working collaboratively with our team to ensure timely and effective resolution of customer issues.

Key Responsibilities
  • Provide exceptional customer service to residents and stakeholders via phone, email, and in-person interactions
  • Resolve complex customer complaints and inquiries in a timely and effective manner
  • Work collaboratively with our team to ensure timely and effective resolution of customer issues
  • Conduct research and provide information to customers on various housing-related topics
  • Monitor and report on customer satisfaction and feedback
  • Participate in ongoing training and professional development to enhance customer service skills and knowledge
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred
  • At least three years of experience in customer service, call center, or related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance