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HVAC Service Technician Assistant

2 months ago

Massachusetts USA, United States Ace Hardware Home Services Full time
About the Role

Ace Hardware Home Services is seeking a skilled HVAC Service Technician Assistant to join our team. As a key member of our service team, you will be responsible for assisting our technicians with various tasks, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Assist technicians with servicing all system issues in a timely and satisfactory manner.
  • Contribute to troubleshooting and repairing customer systems.
  • Support scheduled maintenance and warranty work.
  • Collaborate with the service team to ensure seamless customer experiences.
Requirements
  • EPA Certification
  • HVAC Education
  • Valid driver's license with a safe driving record
  • Clean and neat appearance with excellent customer service skills and a strong work ethic
  • Superior communication and interpersonal skills
  • Excellent problem-solving skills
  • Able to make quick decisions
Physical Requirements
  • Physically able to work on HVAC units - Must be able to lift 50 pounds at a time.
  • Prolonged periods of standing, kneeling, crawling, or climbing ladders.
  • Ability to work outside; exposed to heat and cold.
  • Ability to hear and speak to exchange information.
Why Work with Us

Ace Hardware Home Services is a trusted provider of home preservation services, backed by Ace Hardware. We offer a wide range of residential maintenance and home repair services, including plumbing, heating, cooling, electrical, handyman, and painting. Our mission is to deliver exceptional service, convenience, and quality to our customers.

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:

  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.