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Product Strategy Manager

2 months ago

Chicago, Illinois, United States American Express Global Business Travel Careers Full time

At American Express Global Business Travel, we believe in the transformative power of travel and its ability to drive positive change in our industry.

We foster an inclusive and collaborative environment where every colleague's voice is valued and heard.

Are you ready to embark on a rewarding career journey? Begin your path with us.

The Product Planning & Performance Team at Amex GBT is committed to enhancing the synergy between product development, technology, and business strategies, converting strategic goals into actionable delivery plans.

This position is based in Chicago, and the selected candidate will be expected to work from the office on designated days.

We create value for leadership and teams by establishing governance frameworks, processes, and regular business meetings that promote trust, transparency, accountability, and ownership.

Our team is responsible for designing and executing efficient planning processes utilizing standardized frameworks and tools that are embraced across product and enterprise service teams. This includes identifying interdependencies, securing necessary resources, visualizing roadmaps, contextualizing OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators), and ensuring commitments are met during each development cycle.

As a Planning & Performance Manager for Product teams, you will be instrumental in promoting planning best practices and facilitating the business rhythm that supports executive decision-making.

Your role will empower teams to consistently deliver high-quality products that align with overarching strategies and objectives by implementing effective planning processes and continuously refining our outcomes.

You will be an exceptional communicator, passionate about guiding the team’s direction in close collaboration with Product, technology, analytics, and finance leadership.


Key Responsibilities:

  • Oversee Planning, Governance, and Tooling: Take ownership of the planning process, governance, and tool implementation for assigned teams, ensuring operational excellence across product technology and stakeholder teams.
  • Align Initiatives with Strategic Priorities: Ensure that team initiatives are in full alignment with GBT's strategic goals, facilitating effective decision-making and commitment to delivery roadmaps.

Facilitate Dependency Mapping and Risk Management:

Identify cross-team dependencies, manage risks and constraints, and influence overall delivery timelines for planning milestones.


  • Provide Holistic Portfolio Oversight and Communication: Deliver comprehensive visibility into the product portfolio, celebrate achievements, highlight risks, escalate obstacles, and lead communications with partners throughout the Product organization.
  • Drive Feature and Product Delivery: Enable teams to define, plan, and deliver high-quality features and products, embedding best practices and collaboration with partner functions.

Ensure High-Quality Documentation and Coaching:

Establish high standards for planning documentation, mentor stakeholders on best practices, and develop effective knowledge-sharing initiatives.


  • Analyze and Improve Planning Processes: Review plans, allocations, and carry-overs at the conclusion of each development cycle, iterating and enhancing planning processes while proactively identifying operational improvements.
  • Manage Backlog Intake and Capacity Planning: Oversee the common backlog intake process, ensuring timely evaluation of opportunities and facilitating long-term capacity and resource planning.

Collaborate with Stakeholders and Assess Business Impact:

Work closely with internal and external stakeholders, including Product, Tech, Analytics, Program Management, Business Operations, and finance teams, to evaluate business impacts and investment requirements.


  • Drive Operational Improvements and Embed Best Practices: Define and integrate product operations best practices, providing clear visibility into roadmap delivery health and OKR/KPI performance, facilitating review ceremonies, and identifying opportunities for continuous improvement.

Qualifications:
  • Bachelor's degree in business, Computer Science, or a related technical field. Professional experience as a Product Operations Manager, Business Operations Manager, Program Manager, or Product Manager.
  • Strong background in business and financial analysis.

Skills:

  • Proven experience in designing and implementing effective planning processes and operational systems to enhance efficiency.
  • Ability to define, develop, and manage programs that achieve measurable outcomes aligned with strategic objectives.
  • Deep understanding of the product/tech development lifecycle, with the ability to apply Agile or traditional methodologies as needed.
  • Experience in analyzing issues, assessing bottlenecks, and simplifying workflows for improved team performance.
  • Strong communication skills to articulate the impacts and benefits of processes and programs to stakeholders.
  • Experience in developing clear, concise materials tailored to various audiences, including policies and presentations.
  • Proficiency in building and utilizing business cases, capacity plans, and data analysis to inform decisions.
  • Experience in facilitating discussions with cross-functional teams, driving conversations around scoping, scheduling, and execution of product and technology initiatives.

Location: Chicago, Illinois, United States

About the #TeamGBT Experience: At Amex GBT, we prioritize work-life balance.

  • Flexible benefits: Tailored to each country and effective from your start date, including health and welfare insurance, retirement programs, parental leave, and more.
  • Travel perks: Access to exclusive deals from major travel providers on flights, hotels, cruises, and car rentals.
  • Skill development: Opportunities for global tuition assistance, access to thousands of courses, leadership training, and priority for internal job openings.
  • Diversity, Equity, and Inclusion: We are committed to fostering an inclusive environment and encourage connections through global Inclusion Groups.
  • Wellbeing resources: Support for mental and emotional health for you and your family.

This role is for Egencia LLC, a member of the American Express Global Business Travel family of companies.

We are an equal opportunity employer and consider all applicants without regard to age, sex, gender, race, religion, disability, or any other protected characteristic.

We are dedicated to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. Please inform your recruiter if you require accommodations.

If you are passionate about our mission and believe you would be a valuable addition to our team, we encourage you to apply, even if you do not meet every requirement.