Customer Service Representative
2 weeks ago
Customer Care Associate
Job Category: Customer Care
Requisition Number: CUSTO01013
Job Details
Description
Job Overview
The Customer Care Team at Second Nature is dedicated to providing exceptional support to both current and prospective members. Our approach is characterized by positivity, energy, and proactivity in addressing inquiries, requests, and concerns.
Key Responsibilities
- Engage with members through various communication channels including phone, email, and chat.
- Maintain accurate records of all communications.
- Manage a diverse queue of order and subscription-related tasks.
- Identify and document emerging issues, suggestions, and trends related to Second Nature products and services.
- Act as an advocate for member needs within the organization.
- Assist with project and administrative tasks as assigned.
Qualifications and Skills
- Outstanding written and verbal communication skills in English.
- Proven ability to handle customer interactions effectively.
- Kind and articulate demeanor.
- Ability to maintain a consistent tone throughout multiple interactions.
- Prior experience in retail or business customer service is essential.
- A minimum of 6 months experience in a contact center is highly preferred.
- Familiarity with CRM software, such as ZenDesk, is advantageous.
- Typing speed of at least 50 words per minute.
- Strong overall computer proficiency, with a preference for Mac OS.
- A self-motivated, quick learner with a curiosity about the broader business environment.
- Comfortable with adapting to a dynamic and evolving workplace.
Additional Information
This role requires a commitment to delivering high-quality service and a willingness to grow alongside the company. We value team members who are eager to contribute to our mission and support our members effectively.
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