Customer Service Representative

5 days ago


Raleigh, North Carolina, United States Rollins Full time

About Orkin

Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.

Our Mission

At Orkin, our purpose is to help protect the world where we live, work, and play.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, scheduling appointments, and communicating with customers to meet their needs.

Key Responsibilities

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

Requirements

  • High School/GED or better
  • 2 years: Proven customer service experience
  • 1 year: Proficiency in MS Outlook, Word and Excel

What We Offer

  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs

About Rollins

Rollins is a global leader in pest and termite control. Our company is committed to providing the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.

Equal Opportunity Employer

Rollins is an equal opportunity employer and welcomes applications from diverse candidates.



  • Raleigh, North Carolina, United States Turnaround Welding Services Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Turnaround Welding Services. As a Customer Service Representative, you will act as a liaison between our customers and our company, providing product and service information, and resolving emerging problems with accuracy...


  • Raleigh, North Carolina, United States Ncfbins Full time

    **Job Summary**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Ncfbins. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.**Key Responsibilities**Respond to customer...


  • Raleigh, North Carolina, United States General Company Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at General Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our residents, responding to their inquiries, and resolving any issues in a timely and professional manner.**Key...


  • Raleigh, North Carolina, United States Domino's Franchise Full time

    Job Description**About Us**Domino's Franchise is a family-owned business that prides itself on being the #1 pizza brand in the Charlotte and Raleigh markets. We have a team of 1,500 employees who are passionate about pizza and dedicated to customer satisfaction.**Job Summary**We are seeking a friendly and enthusiastic Customer Service Representative to join...


  • Raleigh, North Carolina, United States Rollins Full time

    About OrkinOrkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.Our MissionAt Orkin, our purpose is to help protect the world where we live, work, and play.Job SummaryWe are seeking a highly motivated and customer-focused...


  • Raleigh, North Carolina, United States CCL Label Full time

    Job SummaryThe Customer Service Representative is a key member of the CCL Label team, responsible for coordinating custom label orders and providing exceptional customer service.Key ResponsibilitiesReviews customer purchase orders for label specifications, including size and dimension, quantity, raw material, color selection, copy position, packaging, and...


  • Raleigh, North Carolina, United States Domino's Franchise Full time

    Job Description**About Us**Domino's Franchise is a locally owned and operated business, committed to providing exceptional customer service and quality products. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key ResponsibilitiesTake phone orders with accuracy and efficiencyProvide...


  • Raleigh, North Carolina, United States Buildwithbmc Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Buildwithbmc. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide best-in-class customer service through various...


  • Raleigh, North Carolina, United States Domino's Pizza LLC Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our products, and upholding our high standards of quality and excellence.Key...


  • Raleigh, North Carolina, United States Installed Building Products Full time

    **About Us****Installed Building Products** is a leading provider of comprehensive building solutions for the residential and commercial construction industries. Our company is committed to delivering exceptional quality, service, and value to our customers.**Job Summary**We are seeking a highly motivated and customer-focused **Customer Service...


  • Raleigh, North Carolina, United States BODYED BY BELLA Full time

    Job OverviewAt BODYED BY BELLA, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key ResponsibilitiesCustomer Interaction: Respond to...


  • Raleigh, North Carolina, United States Installed Building Products Full time

    **About Us****Installed Building Products** is a leading provider of comprehensive building solutions for residential and commercial construction projects. Our company is dedicated to delivering exceptional quality, service, and value to our customers.**Job Summary**We are seeking a highly motivated and customer-focused **Customer Service Representative** to...


  • Raleigh, North Carolina, United States AAG-55 Anderson Automotive Group, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Call Center Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone...


  • Raleigh, North Carolina, United States Applied Industrial Technologies Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our sales and service team, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide expert assistance to customers...


  • Raleigh, North Carolina, United States Coastal Credit Union Full time

    Job OverviewPosition Title: Customer Service RepresentativeLocation: Available in multiple locations. Fully onsite role.Working Hours: Shift from 10:15 AM to 7:15 PM. The service center operates 7 days a week from 6:45 AM to 7:15 PM.This full-time position includes weekday shifts and alternating weekend hours, totaling up to 40 hours per week.Compensation:...


  • Raleigh, North Carolina, United States Workplace Options Full time

    Job SummaryWorkplace Options is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our support services team, you will provide exceptional customer care to families and individuals seeking child and elder care resources.Key Responsibilities:Assist families in finding child and elder care...


  • Raleigh, North Carolina, United States Mktg House Ltd Full time

    Job OverviewMktg House Ltd is seeking a highly skilled and customer-focused individual to fill the role of Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.Key Responsibilities:Initial Point of Contact: Respond to incoming...


  • Raleigh, North Carolina, United States Once Upon a Child - Raleigh Full time

    Job OverviewOnce Upon a Child Raleigh is seeking a friendly and enthusiastic Customer Service Representative to enhance our customer experience. This role involves handling cash transactions, assisting customers, and maintaining the store's merchandise.The ideal candidate should be reliable, possess strong customer service abilities, and demonstrate a...


  • Raleigh, North Carolina, United States HomeTeam Pest Defense Full time

    About HomeTeam Pest DefenseWe are a leading provider of pest management services to homebuilders and residential customers. Our unique Taexx built-in pest control system is a game-changer in the industry.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our...


  • Raleigh, North Carolina, United States Cecil Burt - State Farm Agent Full time

    Position OverviewWe are seeking a dedicated and customer-focused professional to join our team at Cecil Burt - State Farm Agent. As a representative of our agency, your primary objective is to prioritize the client's needs and provide exceptional service.Key ResponsibilitiesConnect with customers, address their inquiries, and anticipate their...