Customer Service Representative
3 days ago
**About Us**
**Installed Building Products** is a leading provider of comprehensive building solutions for the residential and commercial construction industries. Our company is committed to delivering exceptional quality, service, and value to our customers.
**Job Summary**
We are seeking a highly motivated and customer-focused **Customer Service Representative** to join our team. As a key member of our sales team, you will be responsible for generating new business opportunities and maintaining existing relationships with national builders and customers in the local market.
**Key Responsibilities**
• Generate commercial business accounts by working with national builders and customers in the local market
• Answer incoming calls and respond to customer inquiries regarding new work requests, scheduling, and general customer service
• Enter service orders into our proprietary system
• Notify builders, contractors, and homeowners of service order completion via phone and email
• Match, mark done, and sort returned service paperwork daily
• Check builder websites for new services and purchase orders daily
• Follow up on purchase orders for completed paperwork waiting for payment
• Complete and close warranty service orders in our system, scanning and attaching paperwork to each closed order
• Send out paperwork ready to be scheduled to the appropriate subcontractors or scheduling department
**Requirements**
• 1-2 years of customer service experience
• Experience with Microsoft Office
• Valid driver's license
• Bilingual in Spanish a plus, but not required
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