Customer Service Team Leader

2 weeks ago


McAllen, Texas, United States Big Lots Stores Full time
Join Our Dynamic Team

Position Overview: Lead Support Associate

Become a vital part of our organization and take advantage of unique perks, including a generous discount on a wide range of products, including furniture and electronics.

  • Engage in various retail functions such as sales transactions, client assistance, inventory management, and upkeep of store standards.
  • Serve as the acting Manager on Duty during times of leadership absence.
  • Enhance store productivity by guiding and supervising team members on the sales floor.

Key Responsibilities:

  • Welcome and support customers to ensure exceptional service experiences.
  • Accurately handle transactions using point-of-sale systems.
  • Contribute to inventory processes and manage the furniture section effectively.
  • Uphold the store's appearance and hygiene standards.
  • Provide leadership in the absence of management, ensuring customer satisfaction remains a priority.

Required Qualifications:

  • Applicants must be at least 18 years of age.
  • Previous experience in retail leadership is advantageous.
  • Demonstrated strong decision-making and interpersonal abilities.
  • Capability to lift weights up to 50 pounds and perform physical duties.
  • Willingness to work flexible hours, including evenings and weekends.
  • Basic proficiency in English, mathematics, and computer operations.

We are committed to fostering an inclusive workplace and encourage all qualified individuals to consider joining our team in enhancing customer satisfaction and driving store success.



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